KwikTag Customer Support

KwikTag Customer Support Information

Important Update: KwikTag Connector Update Available for Compatibility with Dynamics GP 18.6

The KwikTag Connector for Dynamics GP 18.6 is available for KwikTag 9.5 and 10.x.

Keep these considerations in mind while planning your GP and KwikTag upgrade:

  • KwikTag customers on 9.0 or higher will need the connector update and can schedule the upgrade with Support by submitting the form at the bottom of this page.
  • For KwikTag customers on version 8.x or before, our Support team will refer you to your KwikTag Account Executive or our Professional Services team to assess your upgrade process. If a services project is required, our Professional Services team will scope, quote and schedule your upgrade accordingly.

This KwikTag connector supports standard implementations of KwikTag Document Management and KwikPayables for GP.  Binary Stream Multi-Entity Management is also supported in our latest GP 18.6 connector.

Support Hours

Support is available for KwikTag customers with a current Support Agreement business days from 6:00 AM to 6:00 PM MST. Please email, call 1-877-KWIK-111 (1-877-594-5111), or use the 'New Support Request' button on this page.

KwikTag Support will respond to your support request within 2 minutes of a phone call and 2 hours for email or web form submission to create your case and assess the severity of your issue. Your issue will assigned to the appropriate resources for timely resolution.

Start Support Session (if on the phone with support) Enter your 6 digit code:

End-User Permissions and Control

  • You are always in control of an on-site support session
  • You must grant permission for our system support engineer to access your PC
  • You always have overriding mouse and keyboard control
  • You will be able to see all system support engineer interactions on your PC
  • You can end an on-site support session at any time
  • Once an on-site support session has concluded, all remote access to your PC is terminated

Complete Data Security

  • Security features including 128-bit end-to-end Advanced Encryption Standard (AES) encryption ensure that data exchanged in all on-site support sessions are completely secure